FAQ

Frequently Asked Questions

How long will my order take?
Most made-to-order 3D printed items are ready within 3–5 business days. Special-order colors may require 5–10 business days, and custom or personalized items may require 7–10 business days. More involved custom designs will receive an estimated turnaround time before ordering.

Can I request a different color?
Yes! Many 3D printed items can be made in different colors. Check the Available Colors guide, and if you don't see the color you're looking for, just ask. Additional colors can be special ordered and may require extra processing time.

Do you accept custom orders?
Yes! Custom and personalized options will be available on select products. For something more involved, please contact Hello Bliss before ordering so we can discuss the design, price, and estimated turnaround time.

Do you offer shipping?
Yes. Shipping is available for physical products, and tracking information will be provided once your order ships. Shipping/transit time is separate from the processing time needed to make your item.

Can I pick up my order locally?
Local pickup or meetup may be available by prior arrangement. Please contact Hello Bliss before placing your order to see if this option is available to you.

Why does my 3D printed item have small lines or variations?
3D printed products are created one layer at a time, so minor layer lines and small variations are normal. Colors may also look slightly different in person depending on filament and screen settings.

How do digital products work?
Digital products are downloadable files and no physical item will be shipped. Download information will be provided after purchase. Please read each product description to see exactly what files are included.

Can I return a digital download?
Because digital products are delivered electronically, they are generally not eligible for returns or exchanges after delivery. If you experience a problem with your files, please contact Hello Bliss for help.

Need something by a certain date?
Please contact Hello Bliss before ordering. I'll let you know whether your requested date can be accommodated before you place the order.