Refund policy

Returns & Refunds

I want you to be happy with your Hello Bliss order. If you have a problem with your purchase, please contact me at helloblissxx@outlook.com as soon as possible so I can help.

Standard Physical Items
Returns on eligible non-custom physical items may be requested within 14 days of receiving your order. Items must be unused and in their original condition. Please contact Hello Bliss before returning an item. Items returned without prior approval may not be accepted.

Custom, Personalized & Special-Order Items
Custom, personalized, and special-order products cannot be returned or exchanged unless they arrive damaged, defective, or there was an error with your order.

Digital Products
Because digital products are delivered electronically, digital downloads are not eligible for returns, exchanges, or refunds after delivery. If you have trouble accessing or using your purchased files, please contact Hello Bliss for assistance.

Damaged, Defective or Incorrect Items
Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong item, contact Hello Bliss as soon as possible. Please include photos of the item and packaging when possible so the issue can be reviewed.

Cancellations

If you need to cancel an order, please contact Hello Bliss as soon as possible.

Standard orders may be canceled for a full refund only if work on the order has not yet begun.

Custom, personalized, and special-order items cannot be canceled once designing, production, or purchasing special-order materials has begun.

If work has already started on a standard made-to-order item, cancellation may not be available.

Digital products cannot be canceled or refunded once the digital files have been delivered or accessed.

Please contact helloblissxx@outlook.com as soon as possible if you need to request a cancellation.

3D Printed Items
Please remember that 3D printed products are created layer by layer. Minor layer lines and slight variations are normal characteristics of the 3D-printing process and are not considered defects. Colors may also vary slightly from what you see on your screen.

Sale Items & Gift Cards
Sale items and gift cards are not eligible for returns or refunds.

Return Shipping
For an approved standard return, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.

If your order arrived damaged, defective, or incorrect due to an error by Hello Bliss, please contact us before returning anything. When appropriate, Hello Bliss will cover the return shipping cost or provide another solution.

Exchanges
If an eligible item needs to be exchanged, please contact Hello Bliss first. Once the return is approved, instructions will be provided.

European Union 14-Day Cooling-Off Period
If merchandise is shipped into the European Union, customers may have a legal right to cancel or return an eligible order within 14 days without providing a reason. Any applicable legal rights take precedence over the policies above.

Refunds
Once an approved return has been received and inspected, you will be notified whether the refund has been approved. If approved, the refund will be issued to the original payment method. Please allow additional time for your bank or credit card company to process the refund.