Returns & Refunds

Returns & Refunds

I want you to be happy with your Hello Bliss order. If there is a problem with your order, please contact me as soon as possible so I can help.

3D Printed Items
Because many Hello Bliss items are made to order, custom, or personalized, returns and exchanges may not be available on all products. Please contact Hello Bliss if you have an issue with your order.

Custom & Personalized Items
Custom and personalized products cannot be returned or exchanged unless the item arrives damaged or there was an error with your order.

Digital Products
Due to the nature of digital downloads, digital products are not eligible for returns, exchanges, or refunds after the files have been delivered. If you have trouble accessing or using your purchased files, please contact Hello Bliss for assistance.

Damaged or Incorrect Orders
If your physical order arrives damaged or you receive the wrong item, please contact Hello Bliss as soon as possible and include photos of the item and packaging so I can review the issue.

Please Note
Minor layer lines and slight variations are a normal part of the 3D-printing process and are not considered defects. Colors may also appear slightly different depending on your screen and the filament used.